Important Information About Us

Important information about us
Supercity Insurance Ltd (FSP749451), trading as Jaime James Financial & Insurance, is a Financial Advice Provider, which holds a Class 2 licence by the Financial Markets Authority to provide financial advice.

You can contact us at:
Address: Level 26, HSBC Tower, 188 Quay Street, Auckland 1010
Phone: 021 527 069

Disciplinary history you should be aware of
None.  Nada.  Zero.  There have been no professional indemnity insurance or negligence claims, disputes resolution actions, or disciplinary actions.  Ever.

We can provide advice in the following areas

Personal risk insurance needs arising from:

  • Untimely death (Life insurance)
  • Suffering specified serious illnesses or disabilities (Trauma insurance)
  • Suffering a permanent disability (Permanent Disability insurance)
  • Loss of income through sickness or disability (Income / Mortgage Protection insurance)
  • Needing timely hospital or specialist treatment (Health insurance)

Note: We do not give advice on life investment products including whole of life, endowment, unit linked insurance and insurance bonds. We can refer you to professionals who do provide advice on these older products.

Business risk insurance needs arising from:

  • The loss of a key person through death or disability
  • Retirement of business debt and other liabilities caused by death or disability
  • Succession, partnership and share purchase needs caused by death or disability

We source insurance products from the following life insurance companies:

  • AIA
  • Partners Life
  • NIB (Health Insurance)
  • Asteron Life
  • Fidelity Life
  • Southern Cross (Health Insurance)
  • Cigna

Referral services
Although we do not provide advice on investments, lending, fire & general insurance, legal, tax and accounting services, we can refer you to professionals who do provide such advice.

Our advisers
Our advisers can give advice on personal insurances and KiwiSaver. Business risk is a specialist area and only some advisers can provide this advice. Please refer to the link ‘Meet the Team’ to see who can advise on which area.

Our duties and obligations to you
We have duties and obligations under the Financial Markets Conduct Act 2013 relating to the way I give advice. I am required to:

1. Treat you fairly

2. Act with integrity

3. Provide financial advice which is suitable for you

4. Protect your privacy and confidential information

5. Maintain the competence and skill to deliver advice in our area of expertise

6. Maintain the ethical and behavioural standards and duties of care required by NZ law.

This is only a summary of the duties that I have. More information is available by visiting the Financial Markets Authority website at:

Fee for Service
Any remuneration arrangements will be negotiated directly with every potential client before any engagement with that client is agreed to. We may charge fees and commissions depending upon the scope of the engagement agreed to by a client.  Fees payable directly by the client to Jaime James Financial & Insurance (JJF&I) upon invoice for planning or consultation work may be applicable. Fees are charged for expertise and opinion, not for product placement or “brokering”, unless requested by a client and agreed to by JJF&I. An estimate of fees for any particular engagement can always be provided in advance, and if necessary, we can agree in advance to a fixed price for an engagement. 

Commissions when implementing (or brokering) a personal insurance product
Our preference is to be paid via brokerage, or commission, as this results in no direct fee payable by the client and JJF&I only receives payment from an insurer if we are successful in placing business which the client is happy with. The gross amount of commission payable to JJF&I on any particular recommendation will be disclosed specifically prior to implementation of any product or plan.       

Cancellation Fee
If you purchase an insurance product through us and either reduce or cancel it without having paid 24 months’ premiums, the product provider requires us to payback commission we have received. This effectively means we haven’t been remunerated for the time, advice and resources we have provided to you. We then reserve the right to charge you a one-off cancellation fee based on the hours worked for the work performed in providing you that advice. Whether a fee will be charged and the way it will be charged will be advised when the advice is provided to you.

Fees are not a penalty, but a realistic estimate of the time, resources and work completed by us.  This can include but is not limited to:       

•  Meetings

•  Fact Finding

•  Financial Mapping

•  Research and analysis

•  Completing due diligence

•  Negotiating terms on your behalf

•  Preparing recommendations including a Statement of Advice report   

•  Implementing agreed solutions

•  Policy administration

•  Facilitation of claims

Referred services
For Fire & General insurance referrals Jaime James Financial & Insurance (JJFI) may receive commission from Tower Insurance, PIC Insurance Brokers, Apex Insurance and O’Connor Warren Insurance Brokers. For lending referrals, JJFI may receive a referral commission from the Mortgage Adviser. We do not receive any commission or fees from any Lawyer or Accountant or Investment Adviser we have referred you to.

Conflicts of interest
To ensure that we prioritise your interests above our own, we follow an advice process that ensures our recommendations are based on your objectives, needs and circumstances. We further manage possible conflicts of interest by:

  • Choosing product providers based on your needs and not on the commission we may receive
  • Having access to a range of product providers
  • Using third party product research as part of our analysis
  • Having our processes audited annually by a reputable compliance adviser or compliance assurance program

What if something goes wrong
If you are not satisfied with our service or financial advice, please tell us as soon as possible so that we can try and resolve this for you to the best of our ability. It is our intention to provide the best possible service we can for our clients and will do our best to try and resolve any complaint received as quickly and effectively as possible. You can make a complaint by emailing, or by calling: 021 527 069. You can also write to us at: Level 26, HSBC Tower, 188 Quay Street, Auckland 1010.

We will follow our internal complaint process:

  • We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.
  • If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint
  • We will contact you by phone, email, or letter to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints scheme, you can contact our external disputes resolution scheme, Financial Service Complaints Ltd. They provide a free and independent dispute resolution service that may help to investigate or resolve your complaint if we haven’t been able to do so to your satisfaction. You can contact Financial Disputes Resolution Services at:

Address: Freepost 231075, PO Box 2272, Wellington 6140
Phone: 0508 337 337

Would you like to chat?

We can start with a brief chat on the phone and go from there

Or call our us directly on 021 527 069

Please know that by filling in this form it’s starting a conversation with us, there’s no obligation to proceed further.